Application of Operational Risk Assessment in Inventory Management and Reputational Risk of Chip-Based Electronic Money: KLM Bank Case Study
- 10.2991/assehr.k.210531.052How to use a DOI?
- Disruptions, Operational Risk, Reputational Risk, Chip-Based Electronic Money
This study discusses the application of operational risk assessments, inventory management, and reputational risk of chip-based electronic money at KLM Bank. Chip-based electronic money is issued by KLM Bank to answer the challenges of disruptions. The purpose of this study is to understand the product’s operational and reputational risk, so that it can provide the mitigations needed to contribute positively to bank-wide performance. This study uses a qualitative case-study methodology. Data was collected from interviews and documentation. The operational risk of chip- based electronic-money inventory management is caused by a mismatch of needs at the branch, as a sales unit, whereas the reputational risk may arise from failure to top up or of shopping transactions or by the risk of nonfulfillment of customer requests and balance updates. The results of the study suggest applying inventory restrictions at the branch level to mitigate operational risk, and routine socialization of the managers that initially handle complaints to mitigate reputational risk.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Kadek Dwi Juliana Lestari AU - Lufti Julian PY - 2021 DA - 2021/05/31 TI - Application of Operational Risk Assessment in Inventory Management and Reputational Risk of Chip-Based Electronic Money: KLM Bank Case Study BT - Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019) PB - Atlantis Press SP - 404 EP - 411 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210531.052 DO - 10.2991/assehr.k.210531.052 ID - Lestari2021 ER -