Proceedings of the 4th Borobudur International Symposium on Science and Technology 2022 (BIS-STE 2022)

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Agile Governance in Public Services: A Website Study of Mal Pelayanan Publik in the Special Region of Yogyakarta

Authors
Muhammad Ariq Rafi1, *, Fadia Azzahra1, Akhmad Kurniawan1, Satria Iman Prasetyo1
1Department of Government Affairs and Administration, Faculty of Social and Political Science, Universitas Muhammadiyah Yogyakarta, Yogyakarta, 55183, Indonesia
*Corresponding author. Email: muhammad.ariq.isip21@mail.umy.ac.id
Corresponding Author
Muhammad Ariq Rafi
Available Online 9 November 2023.
DOI
10.2991/978-94-6463-284-2_54How to use a DOI?
Keywords
MPP; Agilve Governance; Public Service
Abstract

The background of this research is the Panrb Ministerial Regulation Number 23 of 2017 concerning the Implementation of Mal Pelayanan Publik (MMP). The Provincial Government of the Special Region of Yogyakarta (DIY) signed a commitment to implement the MPP with PANRB. It is hoped that MPP can make it easier for the people of Jogja to access various kinds of public services on one website. The research method uses a qualitative type with a case study approach. The data in this study was obtained through literature studies through a number of previous studies. The data obtained were analyzed using Qualitative Data Analysis Software with cross tab feature in Nvivo 12 Plus. In addition, it is also analyzed using interactive model techniques through three aspects of analysis, including: data reduction, presentation, and drawing conclusions. The purpose of this study is to review the Public Service Mall website in the theory of Agile Governance which is divided into 6 indicators, including: good enough governance, business-driven, human focused, based on quick wins, systematic and adaptive approach, simple design and continuous refinement. This theory is considered by researchers to be more relevant to what the DIY Provincial Government is pursuing, namely in the implementation of various kinds of public services in one public service, namely MPP. The results showed that MPP public services have not been maximized in the implementation of Agile Governance theory especially in aspects of continuous and refinement due to many services are not yet available on the MPP Kota Jogja website.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th Borobudur International Symposium on Science and Technology 2022 (BIS-STE 2022)
Series
Advances in Engineering Research
Publication Date
9 November 2023
ISBN
10.2991/978-94-6463-284-2_54
ISSN
2352-5401
DOI
10.2991/978-94-6463-284-2_54How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Ariq Rafi
AU  - Fadia Azzahra
AU  - Akhmad Kurniawan
AU  - Satria Iman Prasetyo
PY  - 2023
DA  - 2023/11/09
TI  - Agile Governance in Public Services: A Website Study of Mal Pelayanan Publik in the Special Region of Yogyakarta
BT  - Proceedings of the 4th Borobudur International Symposium on Science and Technology 2022 (BIS-STE 2022)
PB  - Atlantis Press
SP  - 483
EP  - 493
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-284-2_54
DO  - 10.2991/978-94-6463-284-2_54
ID  - Rafi2023
ER  -