Research on the Concept and Measurement Dimension of the Service Environment based on the Perspective of Ecological Psychology
- 10.2991/emcs-16.2016.396How to use a DOI?
- Ecological psychology; Service environment; Concept; Connotation; Measurement dimensions
The ecological psychology holds that the human behavior is the result of the interaction between human and environment. And in a certain service context, the customer behavior is not only affected by the physical environment, but also by human which is an important factor. Based on the theory of ecological psychology and service environment, the paper redefines the concept of service environment and analyzes its connotation. On this basis, the paper also discusses the measurement dimensions of service environment from two aspects of physical environment and social environment.
- © 2016, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Wei Lai AU - Yanxia Cheng PY - 2016/01 DA - 2016/01 TI - Research on the Concept and Measurement Dimension of the Service Environment based on the Perspective of Ecological Psychology BT - Proceedings of the 2016 International Conference on Education, Management, Computer and Society PB - Atlantis Press SP - 1586 EP - 1589 SN - 2352-538X UR - https://doi.org/10.2991/emcs-16.2016.396 DO - 10.2991/emcs-16.2016.396 ID - Lai2016/01 ER -