Analysis and Research on domestic service customer satisfaction influencing factors —A Case Study of Changchun city

DOI

10.2991/essaeme-15.2015.171How to use a DOI?

Keywords

domestic service; customer satisfaction; influencing factors

Abstract

Domestic service as a new industry, the market has its strengths and weaknesses, improve customer satisfaction can promote the healthy development of enterprises. This article reference Model of domestic and international customer satisfaction theory, build the customer Satisfaction Measurement system of domestic service, and through the form of the questionnaire, the Changchun domestic corporate customers as a research subject for empirical research, analysis of the Domestic workers quality perception has a positive influence on customer satisfaction, customer complaints has a negative influence on customer satisfaction and customer loyalty, and gives the corresponding countermeasures and Suggestions.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Dongmei Sun
PY  - 2015/10
DA  - 2015/10
TI  - Analysis and Research on domestic service customer satisfaction influencing factors —A Case Study of Changchun city
BT  - Proceedings of the 2015 International Conference on Economics, Social Science, Arts, Education and Management Engineering
PB  - Atlantis Press
SP  - 800
EP  - 806
SN  - 2352-5398
UR  - https://doi.org/10.2991/essaeme-15.2015.171
DO  - 10.2991/essaeme-15.2015.171
ID  - Sun2015/10
ER  -