The Complex Quality of Transport Service

DOI

10.2991/fred-19.2020.25How to use a DOI?

Keywords

transport service, quality, transport service, transport products, customer focus

Abstract

Nowadays the concept of integrated services to haulage consumership is increasingly being adopted in railway transport. If in the 70s of the last century it was the production issues that were basic among the business structures, and in the 80s quality issues came to the fore, in the 90s it was a comprehensive quality customer service. On the one hand, the concept of quality includes clear standards and absolute measurable indicators, on the other hand, an assessment of the level of service that is possible only when using concepts that express specific customer requirements. In this regard, at present, in order to assess the business structure in the transport market, it is necessary to improve the system of assessing the measured indicators of the quality of transport services.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - E.V. Nefedeva
AU  - A.A. Ivasenko
PY  - 2020/01
DA  - 2020/01
TI  - The Complex Quality of Transport Service
BT  - Proceedings of the International Session on Factors of Regional Extensive Development (FRED 2019)
PB  - Atlantis Press
SP  - 116
EP  - 120
SN  - 2352-5428
UR  - https://doi.org/10.2991/fred-19.2020.25
DO  - 10.2991/fred-19.2020.25
ID  - Nefedeva2020/01
ER  -