Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)

Successful Digital Payment Information System Services Using Delon and McLean Models

Authors
Ismi Kaniawulan1, *, Heny Hendrayani2, Munir Munir3, C Furqon4
1Universitas Pendidikan Indonesia
2Universitas Pendidikan Indonesia
3Universitas Pendidikan Indonesia
4Universitas Pendidikan Indonesia
*Corresponding author. Email: ismikania@upi.edu
Corresponding Author
Ismi Kaniawulan
Available Online 12 July 2022.
DOI
10.2991/aebmr.k.220701.027How to use a DOI?
Keywords
Successful Information System Service; Digital Payment; Go-Pay; Delon & McLean Model
Abstract

Online payment is becoming a practical alternative payment option in the Covid-19 pandemic because it reduces physical contact and the risk of coronavirus transmission. This research aims at analyzing the success of digital payment services using the Delone & McLean model with a Go-pay as a case study. Quantitative research methods were carried out using the Amos and SPSS applications. The research results were an analysis of the success of go-pay digital payments. This study explained that the success of digital payment application services on user satisfaction was positively influenced by the system quality, information quality, service quality. Furthermore, user satisfaction affects ruto net benefits for the users. This can be a strategic reference for Go-pay services considering that digital wallet or mobile wallet service providers in Indonesia are rigorous. The most formidable competitor for Go-pay is the mobile wallet service from Shopee pay. Go-pay services should pay attention to (1) demand-side strategies to use price differences in the same service as competitors, develop requests to build purchases during off-peak periods with bigger promos and discounts, and improve the quality of customer care services for customers. (2) Supply-side strategies, Go-pay service providers need to carry out plans to improve service improvement in the future and increase cooperation with mall and restaurant services.

Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
12 July 2022
ISBN
10.2991/aebmr.k.220701.027
ISSN
2352-5428
DOI
10.2991/aebmr.k.220701.027How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

TY  - CONF
AU  - Ismi Kaniawulan
AU  - Heny Hendrayani
AU  - Munir Munir
AU  - C Furqon
PY  - 2022
DA  - 2022/07/12
TI  - Successful Digital Payment Information System Services Using Delon and McLean Models
BT  - Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)
PB  - Atlantis Press
SP  - 135
EP  - 139
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220701.027
DO  - 10.2991/aebmr.k.220701.027
ID  - Kaniawulan2022
ER  -