Excellent Service and Utilization of Information Technology on Stakeholder Satisfaction and Organizational Performance

DOI

10.2991/aebmr.k.220701.028How to use a DOI?

Keywords

Excellent Service; Utilization of Information Technology; Satisfaction of stakeholders; Organizational Performance

Abstract

The purpose of this study was to analyze the influence of excellent service by utilizing information technology on the satisfaction of stakeholders, which has an impact on organizational performance. This study was descriptive with a quantitative approach. There were two types of variables in this study: the independent and dependent variables. To analyze the data in this study, the Statistical Program for Social Science (SPSS) was used. From the proposed model, excellent service by utilizing information technology positively and significantly affected stakeholder satisfaction.

Furthermore, stakeholder satisfaction also had a positive and significant effect on organizational performance. Then from the study’s final results, it could be concluded that there was a significant influence between the causal relationship of excellent service by utilizing information technology on organizational performance through stakeholder satisfaction. The novelty of this research is that apart from excellent service, there is also a positive influence on the use of technology on stakeholder satisfaction and organizational performance. This could be a consideration for every information technology user and organization by utilizing it as much as possible in increasing competitiveness.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article distributed under the CC BY-NC 4.0 license.

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TY  - CONF
AU  - Deny Hidayatullah
AU  - Munir Munir
AU  - Wawan Setiawan
AU  - Chairul Furqon
AU  - Puspo Dewi Dirgantari
PY  - 2022
DA  - 2022/07/12
TI  - Excellent Service and Utilization of Information Technology on Stakeholder Satisfaction and Organizational Performance
BT  - Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021)
PB  - Atlantis Press
SP  - 140
EP  - 143
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220701.028
DO  - 10.2991/aebmr.k.220701.028
ID  - Hidayatullah2022
ER  -