Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)

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Revitalization of Operational Procedures to Improve Performance Efficiency: Study Case at PPSDM Consultant

Authors
Muhammad Bari1, *, Sisdjiatmo K. Widhaningrat1
1Master of Management, Faculty of Economics and Business, University of Indonesia, Depok, Indonesia
*Corresponding author. Email: muhammad.bari01@ui.ac.id
Corresponding Author
Muhammad Bari
Available Online 29 September 2023.
DOI
10.2991/978-94-6463-234-7_36How to use a DOI?
Keywords
Business Coaching; Job Description; Operations Management; Service Standardization; Standard Operational Procedure
Abstract

MSMEs contribute significantly to both Indonesia’s economic growth and employment. Like their larger counterparts, MSMEs varied in core businesses. MSMEs that focus on services business need to pay more attention to its standardization both in the service delivery process and the end products received by clients. PPSDM Consultant is a medium enterprise focusing on service business as a management and psychology consultant. This study uses business coaching techniques with qualitative methods in data collection to map the current conditions and problems of the company to devise improvement solutions. Two main problems found within the company are the unavailability of proper job descriptions and standard operational procedures (SOP) for service standardization to improve its performance efficiency. The result shows the implementation of proper SOP and job descriptions of functions positively affect a company’s performance efficiency and standardization in service delivery procedures. The implementation of SOP and job description helps the employees understand their responsibility and functions properly to meet company standards. The implementation also helps the company progress to gain international certification of ISO which will broaden market segments for B2G (business to government). This study aims to assist MSMEs in managing the function of operations management by implementing proper job descriptions and SOP.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 September 2023
ISBN
10.2991/978-94-6463-234-7_36
ISSN
2352-5428
DOI
10.2991/978-94-6463-234-7_36How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Bari
AU  - Sisdjiatmo K. Widhaningrat
PY  - 2023
DA  - 2023/09/29
TI  - Revitalization of Operational Procedures to Improve Performance Efficiency: Study Case at PPSDM Consultant
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 362
EP  - 372
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_36
DO  - 10.2991/978-94-6463-234-7_36
ID  - Bari2023
ER  -