Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science

Individual Customer Knowledge Exploitation: A Multiple Case Study

Authors
T.S. Mittilä
Corresponding Author
T.S. Mittilä
Available Online January 2014.
DOI
https://doi.org/10.2991/gecss-14.2014.67How to use a DOI?
Keywords
knowledge management, absorptive capacity, knowledge exploitation, industrial service, service innovation
Abstract
We scrutinize how the personnel of industrial companies exploit customer knowledge in service innovation and development. The paper puts in evidence of the factors influencing the absorptive capacity of individuals in industrial service firms.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14)
Part of series
Advances in Intelligent Systems Research
Publication Date
January 2014
ISBN
978-90-78677-96-3
ISSN
1951-6851
DOI
https://doi.org/10.2991/gecss-14.2014.67How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - T.S. Mittilä
PY  - 2014/01
DA  - 2014/01
TI  - Individual Customer Knowledge Exploitation: A Multiple Case Study
BT  - 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14)
PB  - Atlantis Press
SN  - 1951-6851
UR  - https://doi.org/10.2991/gecss-14.2014.67
DO  - https://doi.org/10.2991/gecss-14.2014.67
ID  - Mittilä2014/01
ER  -