Individual Customer Knowledge Exploitation: A Multiple Case Study
Available Online January 2014.
- https://doi.org/10.2991/gecss-14.2014.67How to use a DOI?
- knowledge management, absorptive capacity, knowledge exploitation, industrial service, service innovation
- We scrutinize how the personnel of industrial companies exploit customer knowledge in service innovation and development. The paper puts in evidence of the factors influencing the absorptive capacity of individuals in industrial service firms.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - T.S. Mittilä PY - 2014/01 DA - 2014/01 TI - Individual Customer Knowledge Exploitation: A Multiple Case Study BT - 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14) PB - Atlantis Press SN - 1951-6851 UR - https://doi.org/10.2991/gecss-14.2014.67 DO - https://doi.org/10.2991/gecss-14.2014.67 ID - Mittilä2014/01 ER -