Could Managers Consider Waiting Times as Something Positive
- https://doi.org/10.2991/gecss-14.2014.89How to use a DOI?
- waiting times, service’s managers, tourism and leisure services
Normally managers consider waiting times as something negative they must minimize or delete. The objective of this paper is to explore how managers perceive waiting times and in which sense the wait can be considered as something positive. This qualitative paper seeks to demonstrate that waiting times can be considered not only as a problem, but requires an analysis from other perspectives. Six in-depth interviews were carried out in order to explore manager’s perception of waiting times in tourism and leisure contexts.
- © 2014, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Gilda Hernandez-Maskivker AU - Gerard Ryan PY - 2014/01 DA - 2014/01 TI - Could Managers Consider Waiting Times as Something Positive BT - Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science PB - Atlantis Press SP - 352 EP - 355 SN - 1951-6851 UR - https://doi.org/10.2991/gecss-14.2014.89 DO - https://doi.org/10.2991/gecss-14.2014.89 ID - Hernandez-Maskivker2014/01 ER -