Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science

Could Managers Consider Waiting Times as Something Positive

Authors
Gilda Hernandez-Maskivker, Gerard Ryan
Corresponding Author
Gilda Hernandez-Maskivker
Available Online January 2014.
DOI
https://doi.org/10.2991/gecss-14.2014.89How to use a DOI?
Keywords
waiting times, service’s managers, tourism and leisure services
Abstract
Normally managers consider waiting times as something negative they must minimize or delete. The objective of this paper is to explore how managers perceive waiting times and in which sense the wait can be considered as something positive. This qualitative paper seeks to demonstrate that waiting times can be considered not only as a problem, but requires an analysis from other perspectives. Six in-depth interviews were carried out in order to explore manager’s perception of waiting times in tourism and leisure contexts.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14)
Part of series
Advances in Intelligent Systems Research
Publication Date
January 2014
ISBN
978-90-78677-96-3
ISSN
1951-6851
DOI
https://doi.org/10.2991/gecss-14.2014.89How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Gilda Hernandez-Maskivker
AU  - Gerard Ryan
PY  - 2014/01
DA  - 2014/01
TI  - Could Managers Consider Waiting Times as Something Positive
BT  - 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14)
PB  - Atlantis Press
SN  - 1951-6851
UR  - https://doi.org/10.2991/gecss-14.2014.89
DO  - https://doi.org/10.2991/gecss-14.2014.89
ID  - Hernandez-Maskivker2014/01
ER  -