Could Managers Consider Waiting Times as Something Positive

DOI

10.2991/gecss-14.2014.89How to use a DOI?

Keywords

waiting times, service’s managers, tourism and leisure services

Abstract

Normally managers consider waiting times as something negative they must minimize or delete. The objective of this paper is to explore how managers perceive waiting times and in which sense the wait can be considered as something positive. This qualitative paper seeks to demonstrate that waiting times can be considered not only as a problem, but requires an analysis from other perspectives. Six in-depth interviews were carried out in order to explore manager’s perception of waiting times in tourism and leisure contexts.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Gilda Hernandez-Maskivker
AU  - Gerard Ryan
PY  - 2014/01
DA  - 2014/01
TI  - Could Managers Consider Waiting Times as Something Positive
BT  - Proceedings of the 2014 International Conference on Global Economy, Commerce and Service Science
PB  - Atlantis Press
SP  - 352
EP  - 355
SN  - 1951-6851
UR  - https://doi.org/10.2991/gecss-14.2014.89
DO  - 10.2991/gecss-14.2014.89
ID  - Hernandez-Maskivker2014/01
ER  -