Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

SELF AND MOBILE CHECK-IN ARE PLAYING IMPORTANT ROLE IN INCREASING CUSTOMER SATISFACTION

Authors
Mega Anindya Putri, Arzinta Firdha Harisha, Sekar Widyastuti
Corresponding Author
Mega Anindya Putri
Available Online November 2017.
DOI
https://doi.org/10.2991/grost-17.2018.51How to use a DOI?
Keywords
self check-in; mobile check-in; customer satisfaction; waiting time; queue
Abstract
Self and mobile check-in are widely known and implemented in air transportation all over the world. If self and mobile check-in were implemented well, it will give impact on short waiting time and easiness for passengers. This paper analyze how important self and mobile check-in for improving customer satisfaction in domestic airlines. As we know that it takes a time to queue in check-in counter. It will wasting time for passengers. This paper is using descriptive quantitative approach with Cartesius Diagram Analysis. According to Cartesius data, found that customer more satisfied with self and mobile check-in compared to the normal one. The sample being used is random sample. Based on the result, self and mobile check-in could improve customer satisfaction.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
Global Research on Sustainable Transport (GROST 2017)
Part of series
Advances in Engineering Research
Publication Date
November 2017
ISBN
978-94-6252-449-1
ISSN
2352-5401
DOI
https://doi.org/10.2991/grost-17.2018.51How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Mega Anindya Putri
AU  - Arzinta Firdha Harisha
AU  - Sekar Widyastuti
PY  - 2017/11
DA  - 2017/11
TI  - SELF AND MOBILE CHECK-IN ARE PLAYING IMPORTANT ROLE IN INCREASING CUSTOMER SATISFACTION
BT  - Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.51
DO  - https://doi.org/10.2991/grost-17.2018.51
ID  - Putri2017/11
ER  -