Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

ON-TIME PERFORMANCE ANALYSIS AND ISSUES TO KEEP CUSTOMERS SATISFIED (CASE STUDY: DOMESTIC FLIGHTS OF GARUDA INDONESIA IN SOEKARNO-HATTA INTERNATIONAL AIRPORT)

Authors
Juliater Simarmata, Yulianti Keke, Ridzeki Akbar
Corresponding Author
Juliater Simarmata
Available Online November 2017.
DOI
https://doi.org/10.2991/grost-17.2018.80How to use a DOI?
Keywords
airline, on-time performance, airport, terminal, airline operations
Abstract
Garuda Indonesia, as the first airline that is moving to Terminal 3 is facing a serious issue regarding on-time performance as the new terminal is not completely prepared for operations. This research is conducted using a comparative method to compare the on-time performance of Garuda Indonesia in the first half of 2016 (January to June 2016) and the second half of 2016 (July to December 2016) and point out the issues in the Terminal 3 of Soekarno-Hatta International Airport where Garuda Indonesia's domestic flight operations is conducted.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
Global Research on Sustainable Transport (GROST 2017)
Part of series
Advances in Engineering Research
Publication Date
November 2017
ISBN
978-94-6252-449-1
ISSN
2352-5401
DOI
https://doi.org/10.2991/grost-17.2018.80How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Juliater Simarmata
AU  - Yulianti Keke
AU  - Ridzeki Akbar
PY  - 2017/11
DA  - 2017/11
TI  - ON-TIME PERFORMANCE ANALYSIS AND ISSUES TO KEEP CUSTOMERS SATISFIED (CASE STUDY: DOMESTIC FLIGHTS OF GARUDA INDONESIA IN SOEKARNO-HATTA INTERNATIONAL AIRPORT)
BT  - Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.80
DO  - https://doi.org/10.2991/grost-17.2018.80
ID  - Simarmata2017/11
ER  -