Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)

ON-TIME PERFORMANCE ANALYSIS AND ISSUES TO KEEP CUSTOMERS SATISFIED (CASE STUDY: DOMESTIC FLIGHTS OF GARUDA INDONESIA IN SOEKARNO-HATTA INTERNATIONAL AIRPORT)

Authors
Juliater Simarmata, Yulianti Keke, Ridzeki Akbar
Corresponding Author
Juliater Simarmata
Available Online November 2017.
DOI
10.2991/grost-17.2018.80How to use a DOI?
Keywords
airline, on-time performance, airport, terminal, airline operations
Abstract

Garuda Indonesia, as the first airline that is moving to Terminal 3 is facing a serious issue regarding on-time performance as the new terminal is not completely prepared for operations. This research is conducted using a comparative method to compare the on-time performance of Garuda Indonesia in the first half of 2016 (January to June 2016) and the second half of 2016 (July to December 2016) and point out the issues in the Terminal 3 of Soekarno-Hatta International Airport where Garuda Indonesia's domestic flight operations is conducted.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)
Series
Advances in Engineering Research
Publication Date
November 2017
ISBN
10.2991/grost-17.2018.80
ISSN
2352-5401
DOI
10.2991/grost-17.2018.80How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Juliater Simarmata
AU  - Yulianti Keke
AU  - Ridzeki Akbar
PY  - 2017/11
DA  - 2017/11
TI  - ON-TIME PERFORMANCE ANALYSIS AND ISSUES TO KEEP CUSTOMERS SATISFIED (CASE STUDY: DOMESTIC FLIGHTS OF GARUDA INDONESIA IN SOEKARNO-HATTA INTERNATIONAL AIRPORT)
BT  - Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017)
PB  - Atlantis Press
SP  - 904
EP  - 915
SN  - 2352-5401
UR  - https://doi.org/10.2991/grost-17.2018.80
DO  - 10.2991/grost-17.2018.80
ID  - Simarmata2017/11
ER  -