An Empirical Study on Self-evaluation of School Maturity Using International Standard ISO 9004

DOI

10.2991/icadce-16.2016.257How to use a DOI?

Keywords

ISO 9004 International Standard; Self-evaluation; Maturity

Abstract

The purpose of this research is to discuss the organization maturity by using the International Standard ISO 9004 Self-evaluation Maturity Model. A private high school in Jonor, Malaysia was selected as the research object. Within the selected 5 dimensions, 27 questions are designed to the sampling which is mainly from the students and staff in this school. The analysis focuses on the difference between expected outcomes and self-evaluation results. According to the analysis, the average value of self-evaluation dimensions from the best to the lowest is D3 Resource Management with the highest score 2.08. It is the level between level 2 (Awakening) with reactive proposal and level 3 (Enlightenment) with formal sustainable proposal, belonging to the middle and lower level. However, the D4 Service Implementation is the lowest score (1.4). It is between level 1 (Uncertainty) and level 2 (Awakening) with reactive proposal, belonging to the low lower level. Based on the results, self-adjustment, improvement and suggestions are recommended.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jianping Huang
PY  - 2016/05
DA  - 2016/05
TI  - An Empirical Study on Self-evaluation of School Maturity Using International Standard ISO 9004
BT  - Proceedings of the 2016 International Conference on Arts, Design and Contemporary Education
PB  - Atlantis Press
SP  - 1047
EP  - 1051
SN  - 2352-5398
UR  - https://doi.org/10.2991/icadce-16.2016.257
DO  - 10.2991/icadce-16.2016.257
ID  - Huang2016/05
ER  -