Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022)

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Knowledge Management Implementation Impact on Increasing the Quality of Information Services and Community Complaints at the District Health Office of Tangerang City

Authors
Dini Anggraeni1, *, Abdul Rahman Kadir1
1Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: dinisdam2@gmail.com
Corresponding Author
Dini Anggraeni
Available Online 29 May 2023.
DOI
10.2991/978-94-6463-146-3_50How to use a DOI?
Keywords
Knowledge Sharing; Personal Knowledge; Tangerang City; Information Quality; Service Quality
Abstract

The purpose of this study is analyzing the effect of Knowledge Management on increasing the quality of information services and community complaints at the District Health Office of Tangerang City. Knowledge Management consists of some indicators known as Knowledge Sharing, Personal Knowledge, Technology, and Learning Organization and Job Procedure. The sample of this study was 130 people. Descriptive research methods were used with a quantitative approach to explain the extent to which Knowledge Management impacted service quality District Health Office of Tangerang City. SPSS 25 is used to analyze the data. The results show those factors together affect the Quality of Service with a coefficient of Determination 74,5%. Factors that affect service quality improvement at the District Health Office of Tangerang City are Knowledge Sharing, Personal Knowledge, Job Procedure, Technology, and Learning Organization.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 May 2023
ISBN
10.2991/978-94-6463-146-3_50
ISSN
2352-5428
DOI
10.2991/978-94-6463-146-3_50How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Dini Anggraeni
AU  - Abdul Rahman Kadir
PY  - 2023
DA  - 2023/05/29
TI  - Knowledge Management Implementation Impact on Increasing the Quality of Information Services and Community Complaints at the District Health Office of Tangerang City
BT  - Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022)
PB  - Atlantis Press
SP  - 520
EP  - 529
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-146-3_50
DO  - 10.2991/978-94-6463-146-3_50
ID  - Anggraeni2023
ER  -