Building Sustainability of Public Service Innovation in Bandung City, West Java, Indonesia

DOI

10.2991/assehr.k.210629.005How to use a DOI?

Keywords

sustainability, public service, innovation

Abstract

Continuity of innovation is very pivotal to improve the effectiveness of public service delivery. Various innovations have been tried to be made to solve problems and improve the quality of public services. The Bandung City Government has implemented various innovations, even the city of Bandung recognized as the best performer in public service innovation competition particularly in the 2018 Innovative Government Award (IGA), but then received 6th place in the same competition in 2019. However, the question is how to keep innovation in the heart of organization and become sustainable, what kind of solutions can be proposed to sustain the innovation in public service? To gather data and information regarding the continuity of innovations in Bandung City Government, case study, interview and focus group discussion (FGD) are applied as methods of the research. The research findings indicate that in improving the sustainability of public service innovation, integrated management system, policy, leadership and citizen participation are crucial in sustaining innovation in the Bandung City Government.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ely Sufianti
AU  - Edah Jubaedah
AU  - Sait Abdullah
PY  - 2021
DA  - 2021/07/01
TI  - Building Sustainability of Public Service Innovation in Bandung City, West Java, Indonesia
BT  - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
PB  - Atlantis Press
SP  - 19
EP  - 24
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210629.005
DO  - 10.2991/assehr.k.210629.005
ID  - Sufianti2021
ER  -