The Role of Ombudsman in Improving Accountability of Government Public Services
- 10.2991/assehr.k.210629.036How to use a DOI?
- Ombudsman, accountability, public services
The problem of public services in Indonesia is still a thorny problem. The accountability aspect is the main focus in improving the quality of public services where the government must explain openly, completely, and fairly, and be accountable to the public. This study aims to answer how the role of the Ombudsman as a public service supervisor in increasing the accountability of government public services. This research is a case study of West Sulawesi. By using Romzek and Dubnick’s accountability theory, this study tries to describe the accountability that occurs in government and then tries to see the role of the Ombudsman in increasing that accountability. The sampling method uses snowball sampling where we will conduct interviews with representatives of the Ombudsman from West Sulawesi. The results showed that the role of the Ombudsman in improving public service accountability was still low. With the type IV accountability scenario, the Ombudsman is still lacking in efforts to encourage increased accountability. The low role is due to the authority mandated by law and the absence of a reward and punishment system for taking corrective actions or recommendations issued by the ombudsman.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Amir Imbaruddin AU - Asrini A. Saeni AU - Muttaqin PY - 2021 DA - 2021/07/01 TI - The Role of Ombudsman in Improving Accountability of Government Public Services BT - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020) PB - Atlantis Press SP - 195 EP - 197 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210629.036 DO - 10.2991/assehr.k.210629.036 ID - Imbaruddin2021 ER -