Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)

The Role of Ombudsman in Improving Accountability of Government Public Services

Authors
Amir Imbaruddin, Asrini A. Saeni, Muttaqin
Corresponding Author
Asrini A. Saeni
Available Online 1 July 2021.
DOI
https://doi.org/10.2991/assehr.k.210629.036How to use a DOI?
Keywords
Ombudsman, accountability, public services
Abstract

The problem of public services in Indonesia is still a thorny problem. The accountability aspect is the main focus in improving the quality of public services where the government must explain openly, completely, and fairly, and be accountable to the public. This study aims to answer how the role of the Ombudsman as a public service supervisor in increasing the accountability of government public services. This research is a case study of West Sulawesi. By using Romzek and Dubnick’s accountability theory, this study tries to describe the accountability that occurs in government and then tries to see the role of the Ombudsman in increasing that accountability. The sampling method uses snowball sampling where we will conduct interviews with representatives of the Ombudsman from West Sulawesi. The results showed that the role of the Ombudsman in improving public service accountability was still low. With the type IV accountability scenario, the Ombudsman is still lacking in efforts to encourage increased accountability. The low role is due to the authority mandated by law and the absence of a reward and punishment system for taking corrective actions or recommendations issued by the ombudsman.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
1 July 2021
ISBN
978-94-6239-401-8
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.210629.036How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Amir Imbaruddin
AU  - Asrini A. Saeni
AU  - Muttaqin
PY  - 2021
DA  - 2021/07/01
TI  - The Role of Ombudsman in Improving Accountability of Government Public Services
BT  - Proceedings of the 2nd International Conference on Administration Science 2020 (ICAS 2020)
PB  - Atlantis Press
SP  - 195
EP  - 197
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210629.036
DO  - https://doi.org/10.2991/assehr.k.210629.036
ID  - Imbaruddin2021
ER  -