Proceedings of the First International Conference on Applied Science and Technology (iCAST 2018)

The Influence of E-Service Website E-Commerce Quality to E-Customer Satisfaction

Authors
M. Mayasari, Audina Audina
Corresponding Author
M. Mayasari
Available Online 13 August 2020.
DOI
https://doi.org/10.2991/assehr.k.200813.018How to use a DOI?
Keywords
e-satisfaction, e-service, efficiency, fulfilment, privacy, system availability
Abstract

E-commerce has been thought as a very good alternative for individual nor companies to join business in reaching out new customer. Shopping by using e-commerce system must be good in-service side, so that customers satisfactions can improve and will impact to the sale of e-commerce website. The Purpose of this paper is to examine the effect of efficiency, system availability, fulfilment and privacy in e-service on customer e-satisfaction is seen from the perception of students as e-commerce users. The sample is the student with management business major in colleges and universities in Batam. The method of this research is a survey. The technique of data analysis uses PLS-SEM analysis. The result that stated e-service had a positive impact to e-satisfaction customers in online system. The conclusions are efficiency, system availability, fulfilment, and privacy are very impact e-satisfaction variable.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the First International Conference on Applied Science and Technology (iCAST 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
13 August 2020
ISBN
10.2991/assehr.k.200813.018
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.200813.018How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - M. Mayasari
AU  - Audina Audina
PY  - 2020
DA  - 2020/08/13
TI  - The Influence of E-Service Website E-Commerce Quality to E-Customer Satisfaction
BT  - Proceedings of the First International Conference on Applied Science and Technology (iCAST 2018)
PB  - Atlantis Press
SP  - 73
EP  - 77
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200813.018
DO  - https://doi.org/10.2991/assehr.k.200813.018
ID  - Mayasari2020
ER  -