Consumer Protection in Higher Education: A Case Study at Polytechnic
- 10.2991/assehr.k.200813.046How to use a DOI?
- consumer, consumer protection, business, higher education
Consumers are “King” is a paradigm that has been accepted by the general public for a long time. According to the law, consumer protection is defined as all efforts that guarantee legal certainty to provide protection for consumers. Historically, consumer protection has been implemented in the business, health, and other fields. However, the implementation of consumer protection in higher education, has yet to receive attention. In fact, it is rather neglected. This paper discusses the results of a research on consumer protection for students in Polytechnic. The study used qualitative and quantitative methods. It begins by identifying the aspects of consumer protection for students in Polytechnic that are ideally being provided by education providers. It’s then followed by interviewing Polytechnic management, which is selected purposively. The identified aspects are used as framework to develop an on-line version questionnaire, which filled out by 464 students at Politeknik Negeri Bandung. The data obtained through questionnaires were tabulated and statistically processed, then analyzed. The results show that students’ view consumer protection as very important to be provided and applied in Polytechnic. All aspects found in the study represent 8 national education standards, they are statistically proven to have a correlation with consumer protection.
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Carolina M. Lasambouw AU - Fiorida Mathilda AU - Neneng Nuryati PY - 2020 DA - 2020/08/13 TI - Consumer Protection in Higher Education: A Case Study at Polytechnic BT - Proceedings of the First International Conference on Applied Science and Technology (iCAST 2018) PB - Atlantis Press SP - 207 EP - 211 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200813.046 DO - 10.2991/assehr.k.200813.046 ID - Lasambouw2020 ER -