Analysis of Community Satisfaction Index for Services at PDAM Ende Regency Office in the First Semester of 2022
- 10.2991/978-94-6463-154-8_3How to use a DOI?
- Consumers Potential; Buying Decisions; Marketing Strategy
This study aims to determine the satisfaction index of the people of Ende city in service at the PDAM Ende office. The approach in research uses quantitative and qualitative approaches. The population used in this study was 14,624. The sampling technique in this study used accidental sampling. The sample in this study was 180 respondents. The types of data used in this study are quantitative data and qualitative data. The data sources used in this study are primary data and secondary data. The data analysis technique in this study used the SPSS program tools. The results in this study are the average value of the public satisfaction index in the PDAM Tirta Kelimutu Ende office service of 2,975 and is categorized as good. Meanwhile, the confection value of IKM from services at the PDAM Tirta Kelimutu office in Ende Regency was 74,375. This shows that overall the IKM indicators can be met. Because the value is massuk in the category of good.
- © 2023 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Rafael Octavianus Byre AU - Maria Endang Jamu PY - 2023 DA - 2023/05/22 TI - Analysis of Community Satisfaction Index for Services at PDAM Ende Regency Office in the First Semester of 2022 BT - Proceedings of the International Conference on Business, Accounting, Banking, and Economics (ICBABE 2022) PB - Atlantis Press SP - 14 EP - 23 SN - 2352-5428 UR - https://doi.org/10.2991/978-94-6463-154-8_3 DO - 10.2991/978-94-6463-154-8_3 ID - Byre2023 ER -