Proceedings of the 4th International Conference on Contemporary Education, Social Sciences and Humanities (ICCESSH 2019)

A Study of the Impact of Service Quality on Customer Satisfaction in Xi'an HEMA FRESH STORE

Authors
Ya Fang
Corresponding Author
Ya Fang
Available Online July 2019.
DOI
10.2991/iccessh-19.2019.380How to use a DOI?
Keywords
service quality; customer satisfaction; HEMA FRESH STORE
Abstract

This paper reviews the literature for service quality and customer satisfaction, develops a model and hypotheses of the interrelationships, identifies measures and tests the model, with a sample of customers of the HEMA FRESH STORE (fresh food e-commerce) audited. Results of a questionnaire will be reported, discussed and finally concluded into findings.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the 4th International Conference on Contemporary Education, Social Sciences and Humanities (ICCESSH 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
July 2019
ISBN
10.2991/iccessh-19.2019.380
ISSN
2352-5398
DOI
10.2991/iccessh-19.2019.380How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Ya Fang
PY  - 2019/07
DA  - 2019/07
TI  - A Study of the Impact of Service Quality on Customer Satisfaction in Xi'an HEMA FRESH STORE
BT  - Proceedings of the 4th International Conference on Contemporary Education, Social Sciences and Humanities (ICCESSH 2019)
PB  - Atlantis Press
SP  - 1771
EP  - 1774
SN  - 2352-5398
UR  - https://doi.org/10.2991/iccessh-19.2019.380
DO  - 10.2991/iccessh-19.2019.380
ID  - Fang2019/07
ER  -