A Study of the Impact of Service Quality on Customer Satisfaction in Xi'an HEMA FRESH STORE
Authors
Ya Fang
Corresponding Author
Ya Fang
Available Online July 2019.
- DOI
- 10.2991/iccessh-19.2019.380How to use a DOI?
- Keywords
- service quality; customer satisfaction; HEMA FRESH STORE
- Abstract
This paper reviews the literature for service quality and customer satisfaction, develops a model and hypotheses of the interrelationships, identifies measures and tests the model, with a sample of customers of the HEMA FRESH STORE (fresh food e-commerce) audited. Results of a questionnaire will be reported, discussed and finally concluded into findings.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Ya Fang PY - 2019/07 DA - 2019/07 TI - A Study of the Impact of Service Quality on Customer Satisfaction in Xi'an HEMA FRESH STORE BT - Proceedings of the 4th International Conference on Contemporary Education, Social Sciences and Humanities (ICCESSH 2019) PB - Atlantis Press SP - 1771 EP - 1774 SN - 2352-5398 UR - https://doi.org/10.2991/iccessh-19.2019.380 DO - 10.2991/iccessh-19.2019.380 ID - Fang2019/07 ER -