E-Government-based Bureaucratic Reform in Public Service

DOI

10.2991/iccsr-18.2018.15How to use a DOI?

Keywords

decentralization; electronic government; public service; bureaucratic reform; smart city

Abstract

Program Electronic Government aims to realize excellent service through increasing the scope of licensing service by bureaucracy of regency / city government in Indonesia. This study aims to analyse and explain the implementation of electronic government from the aspect of public service and its implication to the excellent service in Indonesia. The type of research used is descriptive-qualitative with case study approach. Data collection techniques used are interviews, observation, and documentation. The instrument in this research is the researcher himself, while the informant uses purposive technique. Data analysis techniques used follow an interactive model that includes the collection, data condensation, data presentation, and verification / withdrawal of conclusions. The results of research show that bureaucracy reform with the implementation of smart city based e-government which is held in Indonesia shows effective results seen from production, efficiency, satisfaction, adaptation and survival. Implementation of smart city with the implementation of e-government in Indonesia is an effort in improving public services, which aims to provide transparent information to the public by showing the work of the bureaucracy in handling the existing public service issues. Thus (proposition), if the application of modern technology appropriate with professional human resources, will directly improve the quality of public services.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yusriadi Yusriadi
AU  - Abdul Sahid
AU  - Indriati Amrullah
AU  - Abdul Azis
AU  - Anne Abdul Rachman
PY  - 2018/07
DA  - 2018/07
TI  - E-Government-based Bureaucratic Reform in Public Service
BT  - Proceedings of the International Conference of Communication Science Research (ICCSR 2018)
PB  - Atlantis Press
SP  - 66
EP  - 70
SN  - 2352-5398
UR  - https://doi.org/10.2991/iccsr-18.2018.15
DO  - 10.2991/iccsr-18.2018.15
ID  - Yusriadi2018/07
ER  -