Proceedings of the International Conference on Economics and Banking 2015

The use of Key Performance Indicator in Malaysian Government-Linked Company

Authors
Noor Raudhiah Abu Bakar, Nor Aziah Abu Kasim, Mazlina Mustapha, Rozita Amiruddin
Corresponding Author
Noor Raudhiah Abu Bakar
Available Online May 2015.
DOI
https://doi.org/10.2991/iceb-15.2015.37How to use a DOI?
Keywords
Key Performance Indicator, Performance Management, Balanced Scorecard, GLCs, Performance Measurement
Abstract
Government-linked companies (GLCs) play an important role in the development of the Malaysian economy. To enhance performance in GLCs, Malaysian government introduced GLC Transformation program. The first initiative in GLCT is to intensifying performance management systems. The GLC Blue-Book as a guidance in intensifying performance management and include suggested key performance indicator (KPI). However, the use of KPI always become an issues in the companies. The purpose of this article is to examine the use of KPI in one of Malaysian Government-Linked Companies. A qualitative case-study approach is applied using semi-structured interviews, participant observations and analysis of documents. This article illustrates the criteria of KPI linked with planning, information flow, linked with performance evaluation and control employees behavior at the organizational level based on the perceptions of the multi-level of employees from different departments. This article concludes the use of KPI linked with the planning, good information flow, linked with performance evaluation and influences the behavior and performance of employees
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
International Conference on Economics and Banking (iceb-15)
Part of series
Advances in Economics, Business and Management Research
Publication Date
May 2015
ISBN
978-94-62520-86-8
ISSN
2352-5428
DOI
https://doi.org/10.2991/iceb-15.2015.37How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Noor Raudhiah Abu Bakar
AU  - Nor Aziah Abu Kasim
AU  - Mazlina Mustapha
AU  - Rozita Amiruddin
PY  - 2015/05
DA  - 2015/05
TI  - The use of Key Performance Indicator in Malaysian Government-Linked Company
BT  - International Conference on Economics and Banking (iceb-15)
PB  - Atlantis Press
SN  - 2352-5428
UR  - https://doi.org/10.2991/iceb-15.2015.37
DO  - https://doi.org/10.2991/iceb-15.2015.37
ID  - Bakar2015/05
ER  -