Change Management Development in Effort to Increase Effectiveness of Enterprise Resource Planning (ERP) Implementation (Case study in PT ABC)
- 10.2991/icebef-18.2019.93How to use a DOI?
- ERP implementation; changing management; ADKAR's change management model; 7S Mckinsey framework
Enterprise Resource Planning (ERP) is an integrated information system technology. It is a large and complex information system because it relates to the entire business process of the company. But there are many companies that have failed in implementing the ERP. Upgrading software may lead to the resistance of employees because they are afraid and threatened of being mutated. Stagnant employees are downsizing and even dismissal. Therefore, it is necessary to change the management in effort to change the attitude of users that use the ERP system. The aim of this research is to know the strength that encourage and discourage the effectiveness of ERP implementation from human being aspect. The results of this research are expected as an input in the changing program at PT. ABC. This research uses qualitative methods and uses ADKAR's change management model from Jeffrey M. Hiatt. It also uses the McKinsey 7S Framework to put the changing value to be better and become a culture in the company. According to the group forum discussions and in-depth interviews with key informants, it was concluded that ERP implementation at PT ABC was less effective due to lack of awareness of employees that change has become a priority for the company.
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Faisal Ikhram PY - 2019/05 DA - 2019/05 TI - Change Management Development in Effort to Increase Effectiveness of Enterprise Resource Planning (ERP) Implementation (Case study in PT ABC) BT - Proceedings of the 1st International Conference on Economics, Business, Entrepreneurship, and Finance (ICEBEF 2018) PB - Atlantis Press SP - 424 EP - 431 SN - 2352-5428 UR - https://doi.org/10.2991/icebef-18.2019.93 DO - 10.2991/icebef-18.2019.93 ID - Ikhram2019/05 ER -