Issue Management by the Ministry of Communication and Informatics in Minimizing Hoax During Covid-19 in Indonesia

DOI

10.2991/assehr.k.210805.115How to use a DOI?

Keywords

Issue management, public relations, hoax

Abstract

The pandemic of coronavirus disease (Covid-19) is an ongoing condition in the world, including Indonesia. Technological developments offer efficiency to each individual with free access and produce information on the mass media. However, not every published information is accurate. Information that is distributed to each individual needs to be validated with accuracy and clarified from the government’s data. This study raises issues regarding issue management by the Ministry of Communication and Informatics Republic of Indonesia (Kominfo) in minimizing hoax during Covid-19. The hoax explosion urges public relations (PR) in Kominfo to act immediately before an individual is harmed by the hoax and will lead to a foul image and failure of Kominfo in carrying out their duties. This research uses a qualitative approach with a case study method. The research subject is Kominfo PR and the object of research is the activity of issue management in minimizing hoax during the Covid-19. Data collection and processing was carried out by interviewing techniques. This research shows that Kominfo PR focused on managing public communication and goes through all stages of the issue management process, namely issue identification, issue analysis, action planning stage, program implementation, and evaluation by artificial intelligent system (AIS) engine, mapping algorithms with AIS, implementing digital literacy, collaborating with penta helix, routine evaluation at all position level and content on social media.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Vicki Sofyani
AU  - Roswita Oktavianti
PY  - 2021
DA  - 2021/08/08
TI  - Issue Management by the Ministry of Communication and Informatics in Minimizing Hoax During Covid-19 in Indonesia
BT  - Proceedings of the International Conference on Economics, Business, Social, and Humanities (ICEBSH 2021)
PB  - Atlantis Press
SP  - 730
EP  - 734
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210805.115
DO  - 10.2991/assehr.k.210805.115
ID  - Sofyani2021
ER  -