Selecting Third-Party Reverse Logistics Service Providers: A Case of Consumer Packaged Goods Enterprises in Hanoi
- 10.2991/aebmr.k.211119.040How to use a DOI?
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This paper aims to find out the factors that affect to decisions of choosing 3PLRLs of CPG enterprises.
Recently, there has been a boosting interest in reverse logistics resulting from many reasons such as (1) the incredible growth of E-commerce due to Covid-19 pandemic; or (2) Economic growth, population boom, higher living standard requirements and shortened product life cycles, and the like. Among many controversial in reverse logistics, the interest in the consume-packaged goods (CPG) industry is in the intensive focus of researchers and managers. However, the consumer-packaged goods industry (CPG), whose reverse logistics flow plays such a crucial role as hasn’t been done much by Vietnamese researchers. Research related to reverse logistics in Vietnam mainly stops at mentioning the perspective of state solid waste management in terms of legislation, planning and recycling technology.
Research design, approach, and method:
The research applies both qualitative and quantitative research to examine the reliability of the design research model. Survey data were gathered from a sample of 200 respondents. Structural equation modeling was used to test the hypothesized relationships.
Findings revealed that 5 main factors including Total cost, Quality of service, Credibility, Tangibility, and Eco-sustainability have positive impacts on the selection of 3PLRLs at CPG enterprises.
The results of the research will be very helpful for 3PLRLs firms to enhance their service and capacity to serve and meet the demand of CPG enterprises.
- © 2021 The Authors. Published by Atlantis Press International B.V.
- Open Access
- This is an open access article under the CC BY-NC license.
Cite this article
TY - CONF AU - Dao Minh ANH AU - Nguyen The TRUNG PY - 2021 DA - 2021/12/07 TI - Selecting Third-Party Reverse Logistics Service Providers: A Case of Consumer Packaged Goods Enterprises in Hanoi BT - Proceedings of the International Conference on Emerging Challenges: Business Transformation and Circular Economy (ICECH 2021) PB - Atlantis Press SP - 424 EP - 434 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.211119.040 DO - 10.2991/aebmr.k.211119.040 ID - ANH2021 ER -