Customer Satisfaction Evaluation of Third Party Logistics Based on Fuzzy Comprehensive Evaluation Method

DOI

10.2991/icecsd-17.2017.1How to use a DOI?

Keywords

The third party logistics; customer satisfaction level; fuzzy comprehensive evaluation

Abstract

The third party logistics is a new service business, its customer satisfaction level directly affects the customers' purchase decisions, which also determines the enterprises' market share, therefore, the evaluation and analysis of the customer satisfaction are of great importance to the third party logistics enterprises. This paper explains the research status quo of the customer satisfaction of the third party logistics, and combines the current development situation of the third party logistics enterprises, using fuzzy comprehensive evaluation and combining the questionnaire to carry on a simple appraisal and analysis of the results for one third party logistics enterprise.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Aolin Liu
PY  - 2017/01
DA  - 2017/01
TI  - Customer Satisfaction Evaluation of Third Party Logistics Based on Fuzzy Comprehensive Evaluation Method
BT  - Proceedings of the 2017 International Conference on Education, Culture and Social Development (ICECSD 2017)
PB  - Atlantis Press
SP  - 1
EP  - 7
SN  - 2352-5398
UR  - https://doi.org/10.2991/icecsd-17.2017.1
DO  - 10.2991/icecsd-17.2017.1
ID  - Liu2017/01
ER  -