The Development of Student Satisfaction Assessment Instrument Towards Academic Service in Mathematics Department, Andalas University
- 10.2991/assehr.k.210202.032How to use a DOI?
- Student satisfactory, Academic services, CSI, Importance-Performance Analysis
The Mathematics Department, Andalas University need to provide good service to ensure their students satisfaction toward academic services. This study aims to design an instruments to assess student satisfaction related to the quality of academic services and to analyze student satisfaction toward the quality of academic services in Mathematics Department, Andalas University and get recommendations regarding aspects of academic services that need to be considered. A survey conducted on Mathematics Department students showed that students were satisfied with academic services in Mathematics Department (CSI = 77.89%). By using Importance-Performance Analysis, it is known that the Mathematics Department needs to prioritize improvements to attributes: collection of books and other references in library, internet availability and quality, availability of clean student toilets, availability of lecture system manuals, the suitability of the material being tested and what is being taught,equal treatment and attention from lecturers to students, and support for students in developing achievements according to their interests and talents.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Hazmira Yozza AU - HG Izzati Rahmi AU - Monika Rianti Helmi PY - 2021 DA - 2021/02/03 TI - The Development of Student Satisfaction Assessment Instrument Towards Academic Service in Mathematics Department, Andalas University BT - Proceedings of the 3rd International Conference on Educational Development and Quality Assurance (ICED-QA 2020) PB - Atlantis Press SP - 181 EP - 185 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210202.032 DO - 10.2991/assehr.k.210202.032 ID - Yozza2021 ER -