Proceedings of the 3rd International Conference on Educational Development and Quality Assurance (ICED-QA 2020)

The Development of Student Satisfaction Assessment Instrument Towards Academic Service in Mathematics Department, Andalas University

Authors
Hazmira Yozza, HG Izzati Rahmi, Monika Rianti Helmi
Corresponding Author
Hazmira Yozza
Available Online 3 February 2021.
DOI
https://doi.org/10.2991/assehr.k.210202.032How to use a DOI?
Keywords
Student satisfactory, Academic services, CSI, Importance-Performance Analysis
Abstract

The Mathematics Department, Andalas University need to provide good service to ensure their students satisfaction toward academic services. This study aims to design an instruments to assess student satisfaction related to the quality of academic services and to analyze student satisfaction toward the quality of academic services in Mathematics Department, Andalas University and get recommendations regarding aspects of academic services that need to be considered. A survey conducted on Mathematics Department students showed that students were satisfied with academic services in Mathematics Department (CSI = 77.89%). By using Importance-Performance Analysis, it is known that the Mathematics Department needs to prioritize improvements to attributes: collection of books and other references in library, internet availability and quality, availability of clean student toilets, availability of lecture system manuals, the suitability of the material being tested and what is being taught,equal treatment and attention from lecturers to students, and support for students in developing achievements according to their interests and talents.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Educational Development and Quality Assurance (ICED-QA 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
3 February 2021
ISBN
978-94-6239-325-7
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.210202.032How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Hazmira Yozza
AU  - HG Izzati Rahmi
AU  - Monika Rianti Helmi
PY  - 2021
DA  - 2021/02/03
TI  - The Development of Student Satisfaction Assessment Instrument Towards Academic Service in Mathematics Department, Andalas University
BT  - Proceedings of the 3rd International Conference on Educational Development and Quality Assurance (ICED-QA 2020)
PB  - Atlantis Press
SP  - 181
EP  - 185
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210202.032
DO  - https://doi.org/10.2991/assehr.k.210202.032
ID  - Yozza2021
ER  -