Customer Knowledge Transfer in the Open Innovation of IoT Enterprises
- 10.2991/icedem-17.2017.51How to use a DOI?
- Open innovation; Customer knowledge transfer; Knowledge stickiness; Internet of Things
The aim of this study was to explain the characteristics of customer knowledge transfer and find the way to enhance the knowledge transfer effect. Open innovation provides abundant external resources for enterprise's innovation. As an important external knowledge resource, customers play an increasingly important role in enterprise innovation. The innovation of IoT industry is in the transition period. In this period, although there is a certain willingness of customers to transfer knowledge to IoT enterprises, appropriate external incentive is necessary. From perspective of the three elements of knowledge transfer ability, customers have heterogeneous market knowledge with high knowledge stickiness. IoT enterprises need to solve the problem of customer knowledge stickiness and improve innovation performance by constructing trust mechanism, designing structured problems and broadening knowledge acquisition channels. Absorptive capacity of IoT enterprises should not be ignored.
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yang Chen AU - Jing Lin PY - 2017/12 DA - 2017/12 TI - Customer Knowledge Transfer in the Open Innovation of IoT Enterprises BT - Proceedings of the 2017 International Conference on Economic Development and Education Management (ICEDEM 2017) PB - Atlantis Press SP - 199 EP - 202 SN - 2352-5398 UR - https://doi.org/10.2991/icedem-17.2017.51 DO - 10.2991/icedem-17.2017.51 ID - Chen2017/12 ER -