Study on the Effect of Smart Pickup Box Service Quality on Customer's Use Intention Based on Technology Acceptance Model

DOI

10.2991/iceemr-17.2017.67How to use a DOI?

Keywords

Smart Pickup Box, Servie Quality, Use Intention, Technology Acceptance Model(TAM)

Abstract

Smart Pickup Boxes (SPBs) have appeared in China for more than four years. To investigate the effect of the service quality the SPBs provide on the intention of use from the perspective of potential users, a theoretical model is proposed, based on technology acceptance model. We conducted a survey at schools, various districts, office buildings and other places. The statistic results show that (1) convenience has the strongest effect on perceived ease of use, perceived usefulness and customer's use intention; (2) perceived ease of use and perceived usefulness have significant effect on customer 's use intention; (3) perceived ease of use has positive effect on the perceived usefulness. The findings have implication on how to improve the intention of using SPBs.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Junxiu Zhang
AU  - Zeping Tong
PY  - 2017/05
DA  - 2017/05
TI  - Study on the Effect of Smart Pickup Box Service Quality on Customer's Use Intention Based on Technology Acceptance Model
BT  - Proceedings of the 2017 International Conference on Education, Economics and Management Research (ICEEMR 2017)
PB  - Atlantis Press
SP  - 267
EP  - 270
SN  - 2352-5398
UR  - https://doi.org/10.2991/iceemr-17.2017.67
DO  - 10.2991/iceemr-17.2017.67
ID  - Zhang2017/05
ER  -