Proceedings of the 2016 International Conference on Education, E-learning and Management Technology

A Cross-cultural Study of Complaint Strategies by Chinese and British University Students

Authors
He Yang
Corresponding Author
He Yang
Available Online August 2016.
DOI
https://doi.org/10.2991/iceemt-16.2016.41How to use a DOI?
Keywords
Complaint strategies, cross cultural pragmatics, speech acts, politeness
Abstract
Since we live in a world in which unexpected and unreasonable things occur from time to time, people complain in various settings in divergent forms every day. However, complaining has been a rather under-researched speech act in cross cultural pragmatics [1, 2, 3]. Very little is known about the similarities and differences in the choices of complaint strategy and realization patterns of the act made by native speakers of Chinese and of British English. This study investigates the complaint strategies by Chinese university students and their British counterparts. Thirty Chinese students and thirty British students participated in the study. The data were elicited through Background Questionnaire and Discourse Completion Tests (DCT). The overall findings of the current study indicate that there were mainly similarities in the pragmatic behaviour of the native and non native speakers who participated in the research project, with a few minor differences.
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Proceedings
2016 International Conference on Education, E-learning and Management Technology
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
August 2016
ISBN
978-94-6252-223-7
ISSN
2352-5398
DOI
https://doi.org/10.2991/iceemt-16.2016.41How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - He Yang
PY  - 2016/08
DA  - 2016/08
TI  - A Cross-cultural Study of Complaint Strategies by Chinese and British University Students
BT  - 2016 International Conference on Education, E-learning and Management Technology
PB  - Atlantis Press
SN  - 2352-5398
UR  - https://doi.org/10.2991/iceemt-16.2016.41
DO  - https://doi.org/10.2991/iceemt-16.2016.41
ID  - Yang2016/08
ER  -