Proceedings of the 2023 5th International Conference on Economic Management and Cultural Industry (ICEMCI 2023)

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Research on After-sales Problems in the Express Delivery Industry

Authors
Jinyi Yang1, *
1Robert H. Smith School of Business, University of Maryland, College Park, USA
*Corresponding author. Email: jyang.116@umd.edu
Corresponding Author
Jinyi Yang
Available Online 14 February 2024.
DOI
10.2991/978-94-6463-368-9_84How to use a DOI?
Keywords
Express delivery services; marketing; after-sales; human resources
Abstract

When E-commerce industry is becoming more sophisticated, online shopping is becoming more popular, the express delivery services apply more in the daily life. With the development of express delivery industry, the express delivery industry’ management norms are becoming more perfect. However, express delivery industry still has some problems especially for after-sales problems. This article briefly discusses the after-sales problems in express delivery industry and the reasons for the problems. Finally, the adverse effects and some suggestions for improvement are discussed.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2023 5th International Conference on Economic Management and Cultural Industry (ICEMCI 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
14 February 2024
ISBN
978-94-6463-368-9
ISSN
2352-5428
DOI
10.2991/978-94-6463-368-9_84How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jinyi Yang
PY  - 2024
DA  - 2024/02/14
TI  - Research on After-sales Problems in the Express Delivery Industry
BT  - Proceedings of the 2023 5th International Conference on Economic Management and Cultural Industry (ICEMCI 2023)
PB  - Atlantis Press
SP  - 707
EP  - 714
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-368-9_84
DO  - 10.2991/978-94-6463-368-9_84
ID  - Yang2024
ER  -