What Are the Current Quality Issues in Higher Education?
Elimawaty Rombe, Patricia Lebonna Datu Allo, Mirna A. Tolla, Septyana KusumaDewi
Available Online December 2016.
- https://doi.org/10.2991/icemse-16.2016.23How to use a DOI?
- Quality issues, analytic hierarchy process, business education
- Quality is an important part in managing higher education because it can impact on the overall performance. In the recent years, Indonesia Ministry of Education has been planning to improve the quality of higher education especially in business education. This study aims to identify the main quality issues occurred in the process improvement. This study applies analytic hierarchy process to analyze the data. There were thirty students completed the questionnaire from different major studies; accounting, management, and economics. This study found that leadership is the main issue in quality improvement and it is followed by customer service and process management. Thus, the future research should investigate the priority of quality issues in this study to generalize the findings as well as to acknowledge the relationship among factors involve in quality improvement in higher education
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Elimawaty Rombe AU - Patricia Lebonna Datu Allo AU - Mirna A. Tolla AU - Septyana KusumaDewi PY - 2016/12 DA - 2016/12 TI - What Are the Current Quality Issues in Higher Education? BT - 2016 International Conference on Education, Management Science and Economics PB - Atlantis Press SP - 98 EP - 101 SN - 2352-5398 UR - https://doi.org/10.2991/icemse-16.2016.23 DO - https://doi.org/10.2991/icemse-16.2016.23 ID - Rombe2016/12 ER -