Proceedings of the 2017 International Conference on Education Science and Economic Management (ICESEM 2017)

An Empirical Study on the Factors Affecting the Job Satisfaction of Hotel Employees-A case study of five-star hotels in Fuzhou

Authors
Lechen Xie, Wenlan Wang
Corresponding Author
Lechen Xie
Available Online October 2017.
DOI
https://doi.org/10.2991/icesem-17.2017.23How to use a DOI?
Keywords
five-star hotel; employee satisfaction; affecting factors; empirical research
Abstract
To provide a basis for exploring effective strategies for hotel management based on the job satisfaction of employees, while reducing brain drain and improving hotel service levels. This paper uses five-star hotel employees in Fuzhou as a sample, select the department staff to conduct a questionnaire survey, uses stepwise multiple linear regression to analyse employee job satisfaction of the key factors of empirical research. The results show that there are significant positive correlations among age, department, working environment, salary and welfare, reward and punishment system, training opportunity, promotion mechanism and management system and employee job satisfaction.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Cite this article

TY  - CONF
AU  - Lechen Xie
AU  - Wenlan Wang
PY  - 2017/10
DA  - 2017/10
TI  - An Empirical Study on the Factors Affecting the Job Satisfaction of Hotel Employees-A case study of five-star hotels in Fuzhou
BT  - Proceedings of the 2017 International Conference on Education Science and Economic Management (ICESEM 2017)
PB  - Atlantis Press
SP  - 96
EP  - 100
SN  - 2352-5398
UR  - https://doi.org/10.2991/icesem-17.2017.23
DO  - https://doi.org/10.2991/icesem-17.2017.23
ID  - Xie2017/10
ER  -