Proceedings of the 2018 2nd International Conference on Education Science and Economic Management (ICESEM 2018)

Research on the Construction and Development of Smart Hotel from the Perspective of Serving Customers

Authors
Xia Xu
Corresponding Author
Xia Xu
Available Online August 2018.
DOI
10.2991/icesem-18.2018.228How to use a DOI?
Keywords
Smart hotel; Serving customers; Development suggestions
Abstract

Under the background of the strong development of smart tourism, electronic information technology has been validly integrated with hotel service industry. With the upgrading of hotel management system and the intelligence of individual service, smart hotel has become one of service development directions in current tourism industry, and the construction development and research about smart hotels are the new topics that hotel managers must face. This paper starts from the characteristics of smart hotel, puts forward suggestions for the construction of smart hotel from the perspective of customers considering four aspects, including convenience, comfort, security and comprehensiveness, and provides certain reference value for the future development of smart tourism.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2018 2nd International Conference on Education Science and Economic Management (ICESEM 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
August 2018
ISBN
10.2991/icesem-18.2018.228
ISSN
2352-5398
DOI
10.2991/icesem-18.2018.228How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Xia Xu
PY  - 2018/08
DA  - 2018/08
TI  - Research on the Construction and Development of Smart Hotel from the Perspective of Serving Customers
BT  - Proceedings of the 2018 2nd International Conference on Education Science and Economic Management (ICESEM 2018)
PB  - Atlantis Press
SP  - 975
EP  - 978
SN  - 2352-5398
UR  - https://doi.org/10.2991/icesem-18.2018.228
DO  - 10.2991/icesem-18.2018.228
ID  - Xu2018/08
ER  -