Cyber Counseling in the Digital Era: A Bibliometric and Systematic Literature Review Using Scopus Data

Muhammad Ilham Bakhtiar; Erni Marlina; Hasbahuddin Hasbahuddin; Titi Mirawati; Ahmad Yusuf; Hasan Lambause; Aztri Fithrayani Alam

doi:10.2991/978-2-38476-489-1_23

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Cyber Counseling in the Digital Era: A Bibliometric and Systematic Literature Review Using Scopus Data

Authors

Muhammad Ilham Bakhtiar¹^{, *}, Erni Marlina², Hasbahuddin Hasbahuddin³, Titi Mirawati⁴, Ahmad Yusuf⁵, Hasan Lambause⁶, Aztri Fithrayani Alam⁷

¹Guidance and Counseling, Universitas Negeri Makassar, Makassar, Indonesia

²Guidance and Counseling, SMK Negeri 7 Makassar, Makassar, Indonesia

³Guidance and Counseling, Uniersitas Sulawesi Barat, Mejene, Indonesia

⁴Guidance and Counseling, SMA Atirah Makassar, Makassar, Indonesia

⁵Guidance and Counseling, STKIP Andi Matappa, Pangkajene, Indonesia

⁶Guidance and Counseling, Universitas Tompotika, Luwuk Banggai, Indonesia

⁷Guidance and Counseling, STKIP Andi Matappa, Pangkajene, Indonesia

^*Corresponding author. Email: ilhambakhtiar@unm.ac.id

Corresponding Author

Muhammad Ilham Bakhtiar

Available Online 24 November 2025.

DOI: 10.2991/978-2-38476-489-1_23 How to use a DOI?
Keywords: Cyber Counseling; Bibliometrics; Systematic Literature Review; Research Trends; Scopus; Research Gaps
Abstract: The development of information and communication technology (ICT) has transformed counseling services through cyber counseling innovations. This study aims to investigate: (1) global publication trends in cyber counseling indexed in Scopus from 2020 to 2025, (2) dominant research topics and patterns of institutional and country collaboration, and (3) existing research gaps in the field. Methods this research employs a quantitative approach combining bibliometric analysis and a systematic literature review (SLR). A total of 508 Scopus-indexed articles were retrieved, containing bibliographic information such as titles, authors, affiliations, keywords, abstracts, citations, and references. Data were analyzed using VOSviewer, Microsoft Excel, and Biblioshiny for R, while the SLR followed PRISMA guidelines for qualitative assessment. Results Findings reveal that cyber counseling research is dominated by mental health topics during the COVID-19 pandemic, with a prevalence of online therapy and qualitative methodologies. The United States and the United Kingdom lead publications and collaborations, yet international cooperation remains limited. Significant gaps exist in the application of emerging technologies such as artificial intelligence and natural language processing, alongside insufficient attention to training, the digital divide, and ethical frameworks. Cyber counseling research has grown significantly, yet remains concentrated in developed countries and traditional thematic areas. Future studies should prioritize cross-country collaborations and integrate advanced digital technologies to support inclusive and effective online counseling practices.
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the International Conference on Educational Science and Teacher Education (ICESTE 2025)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 24 November 2025
ISBN: 978-2-38476-489-1
ISSN: 2352-5398
DOI: 10.2991/978-2-38476-489-1_23 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Muhammad Ilham Bakhtiar
AU  - Erni Marlina
AU  - Hasbahuddin Hasbahuddin
AU  - Titi Mirawati
AU  - Ahmad Yusuf
AU  - Hasan Lambause
AU  - Aztri Fithrayani Alam
PY  - 2025
DA  - 2025/11/24
TI  - Cyber Counseling in the Digital Era: A Bibliometric and Systematic Literature Review Using Scopus Data
BT  - Proceedings of the International Conference on Educational Science and Teacher Education (ICESTE 2025)
PB  - Atlantis Press
SP  - 290
EP  - 317
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-489-1_23
DO  - 10.2991/978-2-38476-489-1_23
ID  - Bakhtiar2025
ER  -

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