Empowerment, Service Quality, Job Satisfaction and Performance of Beef Cattle Breeders

DOI

10.2991/iclick-18.2019.45How to use a DOI?

Keywords

Service quality, empowerment, job satisfaction and performance

Abstract

This study aims to analyze the influence of service quality and empowerment on performance of beef cattle breeders through job satisfaction in Jombang – East Java. The sample in this study amount to 149 people. Analytical techniques used in analysis structural equation modeling (SEM). This study resulted in : (1) Quality of service is a significant positive effect on job satisfaction, but not for empowerment. (2) Service quality has statistically positive and significant impact on performance of beef cattle breeders; but empowerment has statistically negative and significant impact on performance of beef cattle breeders. (3) Job satisfaction is a significant positive effect on performance of beef cattle breeders. (4) Job satisfaction mediates the effect of service quality on performance of beef cattle breeders; thus, empowerment has no impact on job satisfaction nor performance of beef cattle breeders.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Effy Indriati
AU  - Humaidah Muafiqi
AU  - Muchtar
AU  - Widji Astutik
PY  - 2019/07
DA  - 2019/07
TI  - Empowerment, Service Quality, Job Satisfaction and Performance of Beef Cattle Breeders
BT  - Proceedings of the 1st International Conference on Life, Innovation, Change and Knowledge (ICLICK 2018)
PB  - Atlantis Press
SP  - 221
EP  - 223
SN  - 2352-5398
UR  - https://doi.org/10.2991/iclick-18.2019.45
DO  - 10.2991/iclick-18.2019.45
ID  - Indriati2019/07
ER  -