User Perceptions to the Quality of Apemkislamets Learning Application Management Service

DOI

10.2991/iclick-18.2019.87How to use a DOI?

Keywords

User Perceptions; Service Quality; Apemkislamets Application.

Abstract

This paper is aim to know specify the service attributes which should be improved or developed in Apemkislamets application. The approach used is WebQual. WebQual is a quality measurement approach for websites or applications through user perceptions based on three dimensions: Usability, information quality and services interaction quality. The population in this study is Apilikasi Apemkislamets users with the number of samples taken as much as 321 respondents by convinience sampling. The research method used is survey with questionnaire based on WebQual 4.0 that analyzed with IPA (Importance Performance Analysis) to know the level of user satisfaction which is gap between importance and performance. The results of validity and reliability test show the whole item questionnaire valid and reliable. The results showed that 18 items analyzed by IPA method were grouped into Quadrant I (1 item), Quadrant II (5 items), Quadrant III (9 items) and Quadrant IV (3 items). Items that are considered important and need to be located lies in the first quadrant is Design in accordance with the type of application of Learning Administration. The result of double correlation analysis also shows a strong correlation between independent variable and dependent in this research.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Slamet Setiyono
AU  - Resista Vikaliana
AU  - Argo Ciptono
PY  - 2019/07
DA  - 2019/07
TI  - User Perceptions to the Quality of Apemkislamets Learning Application Management Service
BT  - Proceedings of the 1st International Conference on Life, Innovation, Change and Knowledge (ICLICK 2018)
PB  - Atlantis Press
SP  - 413
EP  - 417
SN  - 2352-5398
UR  - https://doi.org/10.2991/iclick-18.2019.87
DO  - 10.2991/iclick-18.2019.87
ID  - Setiyono2019/07
ER  -