The Strategy of Total Quality Management (TQM) In The Higher Education Library:Establishment of User Requirements for Information Requirements

DOI

10.2991/iclle-18.2018.92How to use a DOI?

Keywords

total quality management, library services, user satisfaction

Abstract

Total Quality Management (TQM) is an organizational culture that emphasizes on efforts to create quality and continuously improve quality through every activity of the organization. This research specifically aimed at: (1) knowing the leadership and staff's understanding of the TQM concept in Universitas Negeri Padang Library; (2) to get an idea of ​​how managerial activities based on TQM are implemented to realize the quality of services in the Universitas Negeri Padang Library; (3) to know the role of leadership in encouraging the organization in implementing TQM principles in the Universitas Negeri Padang Library. This was a descriptive research method with qualitative approach. Data collection is performed through observation, interview and document analysis. The subjects in this study were the head, sub-head, library staff, library, events, facts, documents and various forms of efforts, programs or library activities. The object of this research was TQM system implemented in Universitas Negeri Padang Library. The results show that (1) the leadership and staff's understanding of the TQM concept influences performance because TQM requires the commitment and involvement of all members of the organization continuously; (2) managerial activities carried out based on TQM highly determined human resource competencies; (3) leadership roles in the Universitas Negeri Padang Library can be seen from (a) the leader develops the vision and sets the direction and strategy of the college library to produce the changes needed to achieve the vision, (b) the leader communicates the goals to be achieved through statements and actions anyone who may be required to give effect to the formation of a team that understands the vision and strategy of the college library, (c) the leader provides motivation for librarians and library staff, and (d) the leader must be able to create the desired change of the user and is very useful for library progress universities through the provision of new services that the reader wants and new approaches in working relationships that help college libraries compete.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Elva Rahmah
AU  - Marlini Marlini
PY  - 2018/12
DA  - 2018/12
TI  - The Strategy of Total Quality Management (TQM) In The Higher Education Library:Establishment of User Requirements for Information Requirements
BT  - Proceedings of the International Conference on Language, Literature, and Education (ICLLE 2018)
PB  - Atlantis Press
SP  - 547
EP  - 553
SN  - 2352-5398
UR  - https://doi.org/10.2991/iclle-18.2018.92
DO  - 10.2991/iclle-18.2018.92
ID  - Rahmah2018/12
ER  -