Research on the Key Concepts and Problems of Service Quality
Wei Chen, Qingkai Zhao, Hanshuo Duan
Available Online May 2017.
- https://doi.org/10.2991/icmeit-17.2017.70How to use a DOI?
- Service Quality, QOE, KQI, KPI
- As increasing of the network users and network service provided, the network management has changed from the traditional network quality management to the service quality management. For the of the service control and indicator system, the network operation has been unable to meet the needs of network service operation and maintenance. The network operation and maintenance managers become interested in service quality management based on user-perceived. In this paper, we discuss on 'business and service', ' difference between QOE, KQI, KPI', 'KQI generation process' to provide the basis for the study of the service quality.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Wei Chen AU - Qingkai Zhao AU - Hanshuo Duan PY - 2017/05 DA - 2017/05 TI - Research on the Key Concepts and Problems of Service Quality BT - Proceedings of the 2nd International Conference on Mechatronics Engineering and Information Technology (ICMEIT 2017) PB - Atlantis Press SP - 361 EP - 364 SN - 2352-538X UR - https://doi.org/10.2991/icmeit-17.2017.70 DO - https://doi.org/10.2991/icmeit-17.2017.70 ID - Chen2017/05 ER -