Library Service Evaluation and Model Research Based on AHP- fuzzy Comprehensive Evaluation Method

DOI

10.2991/icmesd-18.2018.174How to use a DOI?

Keywords

Library, Reader satisfaction, Index system, Analytic hierarchy process (AHP), Fuzzy comprehensive evaluation.

Abstract

Impact on library user satisfaction survey factors practice with different types of library construction weaknesses were made. The readers satisfaction evaluation index system with 20 secondary indicators were established based on collections of resources, facilities, service levels and premises environment, building containing four-level indicators. Using expert questionnaire and AHP (AHP method) to determine the weight of each sub-index, the sub-index data collected by the reader survey, the fuzzy comprehensive evaluation quantitative analysis of integrated library reader satisfaction. Evaluation index system and comprehensive evaluation model based on the comprehensive evaluation of the level of reader satisfaction were established. In order to improve the standard of library construction, optimization recommendations were put forward based on the case study of three different types of libraries.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yan-Ran Chen
AU  - Ya-Ru Li
PY  - 2018/05
DA  - 2018/05
TI  - Library Service Evaluation and Model Research Based on AHP- fuzzy Comprehensive Evaluation Method
BT  - Proceedings of the 4th Annual International Conference on Management, Economics and Social Development (ICMESD 2018)
PB  - Atlantis Press
SP  - 1015
EP  - 1020
SN  - 2352-5428
UR  - https://doi.org/10.2991/icmesd-18.2018.174
DO  - 10.2991/icmesd-18.2018.174
ID  - Chen2018/05
ER  -