Trust and Distrust in M-Commerce: An Integrative Framework

DOI

10.2991/icmess-18.2018.142How to use a DOI?

Keywords

Trust; Distrust; Mobile commerce; Online behavior

Abstract

Trust and distrust can coexist and are equally vital in trustor-trustee’s relationships by simplifying complexity. In this study, the definitions, roles and relationships of trust and distrust are put forward in the context of mobile commerce. The inherent features of mobile commerce determine that only two psychological states of trust and distrust are not enough to describe the various states of consumers. This paper integrates trust and distrust, and illustrates a framework of four rather than two states of existing and potential m-commerce consumers, which includes high trust & high distrust, high trust & low distrust, low trust & low distrust and low trust & high distrust. Further, recommendations for m-vendors aimed at consumers of each situation are proposed.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Heda Zhang
AU  - Lu Wang
AU  - Mengdeer Tuerxunhazi
AU  - He Yun
PY  - 2018/06
DA  - 2018/06
TI  - Trust and Distrust in M-Commerce: An Integrative Framework
BT  - Proceedings of the 2018 2nd International Conference on Management, Education and Social Science (ICMESS 2018)
PB  - Atlantis Press
SP  - 643
EP  - 646
SN  - 2352-5398
UR  - https://doi.org/10.2991/icmess-18.2018.142
DO  - 10.2991/icmess-18.2018.142
ID  - Zhang2018/06
ER  -