Tourist Satisfaction towards Management of Home Stay in Lumajang District

DOI

10.2991/icoborot-18.2019.19How to use a DOI?

Keywords

satisfaction, tourists, homestay

Abstract

This study aims to identify data relating to Tourist Satisfaction towards Management of Home Stay inLumajang District.Guests who come to stay at the hotel hope to get the best quality of service. Hotel management strives to provide services to suit guests' expectations. Homestay management offers personal services for guests. Guests can interact by enjoying the culture and doing something together with the community. Sample method is purposive random sampling, with a total of 112 respondents. Several data collection techniques used are interviews, observation, documentation and questionnaires with Likert scale. There are six aspects measured, including Physical Form, Reliability, Responsiveness, Assurance, Empathy and Loyalty that affect tourist satisfaction towards management of homestay in Lumajang District. In the aspect of physical form, the highest Sub-aspect is a calm atmosphere, amounting to 3.63 (very good), next Sub-aspect is neatly arranged area, at 3.60 (very good), Sub-aspects of cleanliness and neatness of the room, at 3, 35 (Very good). In the aspect of reliability, the highest Sub-aspect is speed in service, at 3.51 (very good). Sub aspects of accuracy in serving tourists, amounting to 3.33 (Very Good). Sub aspects of employees who are sympathetic in offering assistance, amounting to 2.91 (Good). In the aspect of Responsiveness, the Sub-aspects of responsiveness in assisting tourists is 3.16 (Very good). Sub aspects of clearly information, amounting to 3.07 (Good), and Sub aspects of employee willingness to help tourists who stay with points of 3.06 (Good). In the aspect of assurance, the security aspects is the highest points, which amounted to 2.99 (Good). Sub aspects in providing services with points of 2.67 (Good). And aspects of politeness and friendliness in service at points of 2.52 (Good). In the aspect of empathy, the Sub aspects of the attention of the manager and the owner of the tourist lodge towards individuals at points of 3.33 (Good). Sub-aspects of maintaining good relations with guests at points of 3.23 (Good). Then the Sub aspects of responsibility for comfort with points of 2.94 (Good). In Loyalty aspects, tourists have a good level of loyalty with points of 3.09. Tourists want to come back, visit and stay at the home stay. In the Sub-aspects willingness to promote home stay, tourists also show a good response, with points of 2.90. Tourists will give recommendations to other people to stay at the home stay that have been visited in Lumajang district.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Dewa Ketut Sujatha
AU  - Ni Desak Made Santi Diwyarthi
PY  - 2019/12
DA  - 2019/12
TI  - Tourist Satisfaction towards Management of Home Stay in Lumajang District
BT  - Proceedings of the 1st International Conference One Belt, One Road, One Tourism (ICOBOROT 2018)
PB  - Atlantis Press
SP  - 21
EP  - 24
SN  - 2352-5428
UR  - https://doi.org/10.2991/icoborot-18.2019.19
DO  - 10.2991/icoborot-18.2019.19
ID  - KetutSujatha2019/12
ER  -