Seven C’s Communication Skills Problems in Writing Business Letter of English Major Undergraduate Students

DOI

10.2991/assehr.k.210914.020How to use a DOI?

Keywords

Seven C’s communication skills, writing a business letter

Abstract

This article examines the students’ low ability and the degrees of their difficulties in writing business letters. The identified problems were based on the indicators of Seven C’s communication skills. Students had low skills in writing opening, body, and closing paragraphs of business letters. Questionnaires and tests were the main instruments. There were 62 students from two classes from different Universities who followed the tests. The findings showed that a) completeness students had some lack of organization. A few of them provided the necessary information and answered the question asked. b) Conciseness, they had a little problem eliminating a wordy expression, c) Consideration, they had little or no attempt at connectivity, d). Concreteness, the students had a problem in emphasizing positive, pleasant facts. They sometimes had limited vocabulary, and frequent errors hinder the expression of ideas, e) Clarity, they had a few chose the imprecise, not-concrete, and familiar words. They had little or no attempt at connectivity, f). Courtesy, students had difficulties in using expressions that show respect. g). Correctness, they still kept having a big problem in using the right level of a language. Simply, they made errors of grammar or word order very frequently; the reader often has to rely on their interpretation. The results of students’ responses frequencies questionnaire toward the difficulties in writing business letters based on the Seven C’s communication skills indicators showed that most of them really agreed that the Seven C’s were very difficult to implement in writing.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Karnedi
AU  - M. Zaim
AU  - Mukhaiyar
PY  - 2021
DA  - 2021/09/14
TI  - Seven C’s Communication Skills Problems in Writing Business Letter of English Major Undergraduate Students
BT  - Proceedings of the Eighth International Conference on English Language and Teaching (ICOELT-8 2020)
PB  - Atlantis Press
SP  - 108
EP  - 112
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210914.020
DO  - 10.2991/assehr.k.210914.020
ID  - 2021
ER  -