Proceedings of the 2017 International Conference on Organizational Innovation (ICOI 2017)

Customer Perceptions of Product Luwak Coffee based on Marketing Mix Elements Perspective (Customer Survey In Bandung)

Authors
Bunga Indah Bayunitri
Corresponding Author
Bunga Indah Bayunitri
Available Online July 2017.
DOI
https://doi.org/10.2991/icoi-17.2017.33How to use a DOI?
Keywords
Customer's perception, Customer satisfaction, Elements of the marketing mix, Luwak coffee, Marketing mix.
Abstract
Coffee is the commodities which plays an important role in the Indonesian economy. In recent years, Indonesia began ogled by the world related Luwak coffee that are produced and judged to have great business potential in Indonesia. According to the Association of Indonesian Coffee Exports (AICE) said that Luwak coffee prices on the world market through between Rp 5,000,000 - Rp 8,000,000 per kilogram. Related with the business growth, it became the demands of the industry in creating customer satisfaction especially after the purchase of which eventually formed a customer loyalty to the product through vigorous marketing mix consists of product, price, place and distribution (Simamora, 2001). This type of research used in this research is qualitative research to understand the phenomenon of what is experienced by research subjects holistically, and using of descriptive design to solving the problems that exist now based on the data. As well as methods of data collection in this research is using survey method. The results of this study regarding the customer's perception of the elements of the marketing mix for a Luwak coffee, is not good enough. Although the views from the elements already excellent quality so that can penetrate into the international market, but for other elements such as price, place and promotion is still deficient.
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Proceedings
2017 International Conference on Organizational Innovation (ICOI 2017)
Part of series
Advances in Intelligent Systems Research
Publication Date
July 2017
ISBN
978-94-6252-359-3
ISSN
1951-6851
DOI
https://doi.org/10.2991/icoi-17.2017.33How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Bunga Indah Bayunitri
PY  - 2017/07
DA  - 2017/07
TI  - Customer Perceptions of Product Luwak Coffee based on Marketing Mix Elements Perspective (Customer Survey In Bandung)
BT  - 2017 International Conference on Organizational Innovation (ICOI 2017)
PB  - Atlantis Press
SP  - 194
EP  - 198
SN  - 1951-6851
UR  - https://doi.org/10.2991/icoi-17.2017.33
DO  - https://doi.org/10.2991/icoi-17.2017.33
ID  - Bayunitri2017/07
ER  -