Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)

Analysis of Information Technology Services Management using the ITIL V3 Domain Service Operation Framework on SIMDA (Case Study: Boyolali Regency Inspectorate)

Authors
Agustinus Fritz Wijaya, Melkior N. N. Sitokdana, Punky Hapsari
Corresponding Author
Agustinus Fritz Wijaya
Available Online October 2019.
DOI
https://doi.org/10.2991/icoi-19.2019.23How to use a DOI?
Keywords
ITIL V3, Service Operation, IT Services Management
Abstract

Boyolali Regency Inspectorate is the Government's Watchdog’s Internal Area. The agency implements IT to make easier in managing of information. The system that is applied in Boyolali Regency Inspectorate in the form of a financial information system area (SIMDA) that serves to help the operational work as well as to ease in managing of financial area. However, in the IT operations, there are still constraints at hand such as lack of knowledge regarding the handling of network problems that inhibit operations of SIMDA. Thus, in the use of IT services, the researchers want to analyze the information technology service management using the ITIL V3 domain service operation on SIMDA. Data collection was performed by a descriptive-qualitative method in the form of an interview. The result of the interview shows that the system of services provided was pretty good but there are still problems in failed login due to slow internet connection and the lack of user’s knowledge in the IT field. This has effect on operational management of IT services. Thus, this analysis is conducted to help knowing and improving the applied IT service management.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
October 2019
ISBN
978-94-6252-806-2
ISSN
2352-5428
DOI
https://doi.org/10.2991/icoi-19.2019.23How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Agustinus Fritz Wijaya
AU  - Melkior N. N. Sitokdana
AU  - Punky Hapsari
PY  - 2019/10
DA  - 2019/10
TI  - Analysis of Information Technology Services Management using the ITIL V3 Domain Service Operation Framework on SIMDA (Case Study: Boyolali Regency Inspectorate)
BT  - Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)
PB  - Atlantis Press
SP  - 126
EP  - 131
SN  - 2352-5428
UR  - https://doi.org/10.2991/icoi-19.2019.23
DO  - https://doi.org/10.2991/icoi-19.2019.23
ID  - Wijaya2019/10
ER  -