The Effect of Increasing Mechanic Competence via Competence-Based Curriculum on Product Support Performance in Leading Indonesian Heavy Equipment Manufacturers

Teguh Setiono; Dena Hendriana; Henry Nasution; Gembong Baskoro; Edi Sofyan

doi:10.2991/aebmr.k.211226.019

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The Effect of Increasing Mechanic Competence via Competence-Based Curriculum on Product Support Performance in Leading Indonesian Heavy Equipment Manufacturers

Authors

Teguh Setiono¹^{, 2}, Dena Hendriana²^{, *}, Henry Nasution², Gembong Baskoro², Edi Sofyan²

¹United Tractors. Tbk., Jakarta - Indonesia

²Master of Mechanical Engineering Swiss German University, Tangerang - Indonesia

^*Corresponding author. Email: dena.hendriana@sgu.ac.id

Corresponding Author

Dena Hendriana

Available Online 31 December 2021.

DOI: 10.2991/aebmr.k.211226.019 How to use a DOI?
Keywords: Product Support; Competency Based Curriculum; Specific Work Competency Standards; Training Need Analysis; Blended Learning
Abstract: The amount of product support determines the availability and readiness of heavy equipment. Product support as after-sales service is essential for customers to ensure that the heavy equipment purchased is always ready to use and generates optimal output. Leadtime and mechanic speed in resolving equipment problems and the so-called On Time in Full Solution (OTIF Solution) impact the usability and productivity of the equipment. Product Support Performance is affected by the OTIF Solution, which in turn influences customer satisfaction. The development of mechanic competencies through competency-based training and problems in the field regarding the Special Work Competency Standards is a technique to strengthen mechanics’ ability and speed to solve machine problems to achieve good OTIF Solution performance. The purpose of this study is to determine the impact of improving competence. Mechanic via product performance support training with competency-based curriculum Teaching machines carried out this study with poor OTIF Solution performance using the blended learning method and training modules. The findings revealed that once mechanics were trained, the OTIF Solution increased from the previous two years. Specifically, 89 and 88% fell short of the planned range of 90 to 93%.
Copyright: © 2021 The Authors. Published by Atlantis Press International B.V.
Open Access: This is an open access article under the CC BY-NC license.

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Volume Title: Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
Series: Advances in Economics, Business and Management Research
Publication Date: 31 December 2021
ISBN: 10.2991/aebmr.k.211226.019
ISSN: 2352-5428
DOI: 10.2991/aebmr.k.211226.019 How to use a DOI?
Open Access: This is an open access article under the CC BY-NC license.

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ris enw bib

TY  - CONF
AU  - Teguh Setiono
AU  - Dena Hendriana
AU  - Henry Nasution
AU  - Gembong Baskoro
AU  - Edi Sofyan
PY  - 2021
DA  - 2021/12/31
TI  - The Effect of Increasing Mechanic Competence via Competence-Based Curriculum on Product Support Performance in Leading Indonesian Heavy Equipment Manufacturers
BT  - Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
PB  - Atlantis Press
SP  - 139
EP  - 145
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.211226.019
DO  - 10.2991/aebmr.k.211226.019
ID  - Setiono2021
ER  -

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