The Influence of Driver Work Culture and Service Quality on Citizen Satisfaction with Mass Transportation

DOI

10.2991/iconeg-16.2017.101How to use a DOI?

Keywords

work culture; service quality; style; citizen satisfaction; South Pesisir

Abstract

The existence of mass transportation is the crux of development. Improving the citizen satisfaction in this sector must be done by all of related parties. The main purposes of this research were to determine and to analyze the impact of work culture and service quality on citizen satisfaction in mass transportation in South Pesisir Region. This research used the quantitative method. The research population was citizen of South Pesisir Region. Sampling method used for this research was Slovin formula and analysis techniques of proportionate stratified random sampling. The data were collected by using questionnaire with Likert scale and were analyzed by using multiple regression and documentation.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Aldri Frinaldi
PY  - 2016/12
DA  - 2016/12
TI  - The Influence of Driver Work Culture and Service Quality on Citizen Satisfaction with Mass Transportation
BT  - Proceedings of the International Conference on Ethics in Governance (ICONEG 2016)
PB  - Atlantis Press
SP  - 450
EP  - 453
SN  - 2352-5398
UR  - https://doi.org/10.2991/iconeg-16.2017.101
DO  - 10.2991/iconeg-16.2017.101
ID  - Frinaldi2016/12
ER  -