Proceedings of the 2nd International Conference on Social, Applied Science, and Technology in Home Economics (ICONHOMECS 2019)

Developing the European Foundation for Quality Management for MSME Performance Measurement (A Case Study of MSME Managed by ‘Preman Super’ Community in Malang City)

Authors
Esin Sintawati, Rudi Nurdiansyah, Hapsari Kusumawardani
Corresponding Author
Esin Sintawati
Available Online 21 February 2020.
DOI
https://doi.org/10.2991/assehr.k.200218.017How to use a DOI?
Keywords
EFQM, performance measurement, MSME, Preman Super
Abstract
Preman Super, which stands for Perempuan Mandiri Sumber Perubahan (Independent Women as a Source of Change), is a community of housewives and informal workers which aims to empower the community members to become independent women. This community embraces MSMEs. The MSMEs run by the Preman Super community are growing businesses in a competitive marketplace so that it requires improvement efforts such as through performance appraisal or evaluation. This study used the European Foundation for Quality Management (EFQM) to measure the performance of the MSME. The EFQM model is based on two criteria, namely enablers and results. Enablers consist of leadership, people, strategy, partnership and resources, processes, and products and services, while results consist of customer results, people results, society results, and business results. This study modified the scoring matrix of RADAR by adding key performance indicators (KPI) because the dimensional targets of the criteria of results can be evaluated if each sub-criterion has a key performance indicator (KPI). The EFQM model with a modified RADAR scoring matrix was used as a performance measurement tool for MSMEs managed by Preman Super community. The final score of the MSME performance was 270, meaning that the company was in phase II, i.e., a process-oriented organization.
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This is an open access article distributed under the CC BY-NC license.

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Proceedings
2nd International Conference on Social, Applied Science, and Technology in Home Economics (ICONHOMECS 2019)
Publication Date
21 February 2020
ISBN
978-94-6252-910-6
DOI
https://doi.org/10.2991/assehr.k.200218.017How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Esin Sintawati
AU  - Rudi Nurdiansyah
AU  - Hapsari Kusumawardani
PY  - 2020
DA  - 2020/02/21
TI  - Developing the European Foundation for Quality Management for MSME Performance Measurement (A Case Study of MSME Managed by ‘Preman Super’ Community in Malang City)
BT  - 2nd International Conference on Social, Applied Science, and Technology in Home Economics (ICONHOMECS 2019)
PB  - Atlantis Press
SP  - 99
EP  - 107
UR  - https://doi.org/10.2991/assehr.k.200218.017
DO  - https://doi.org/10.2991/assehr.k.200218.017
ID  - Sintawati2020
ER  -