Bureaucratic Knowledge of The Quality of Tourism Service In Lake Toba Parapat North Sumatera

DOI

10.2991/icoposdev-17.2018.33How to use a DOI?

Keywords

Bureaucratic Knowledge, Quality of Tourism Services, and Tourism Visits

Abstract

The purpose of this research was to determine and analyze Bureaucratic Knowledge of The Quality of Tourism Service In Lake Toba Parapat North Sumatera. Method of this research used by descriptive qualitative research method. Respondents were 30 bureaucratics in Girsang Sipangan Bolon District Lake Toba Parapat North Sumatera. Data collection technique was research instrument (questionnaire), interview and observation. The Bureaucratic knowledge was measured by assigning scores/grades on 27 questions. For the correct answers rated 1, and false answers rated 0. Data analysis techniques used by data organization, reduction and interpretations. The result showed that bureaucratic knowledge of the quality of tourism service in Lake Toba Parapat North Sumatera were good. But the high knowledge alone is not enough. It needs to implement with a high willingness and commitment for bureaucratic and also all stakeholders include businesses, society and government.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Erika Revida
AU  - Sukarman Purba
PY  - 2017/10
DA  - 2017/10
TI  - Bureaucratic Knowledge of The Quality of Tourism Service In Lake Toba Parapat North Sumatera
BT  - Proceedings of the International Conference on Public Policy, Social Computing and Development 2017 (ICOPOSDev 2017)
PB  - Atlantis Press
SP  - 155
EP  - 157
SN  - 2352-5398
UR  - https://doi.org/10.2991/icoposdev-17.2018.33
DO  - 10.2991/icoposdev-17.2018.33
ID  - Revida2017/10
ER  -