Proceedings of the International Conference on Sustainable Innovation on Humanities, Education, and Social Sciences (ICOSI-HESS 2022)

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Analysis of Community Trust Levels Using Commuter Line Public Transportation During the COVID-19 Pandemic

Authors
Tania Andari1, *, Suci Emilia Fitri1, Herie Saksono1, Momon2, Witra Apdhi Yohanitas1, Nurhuda Firmansyah1, Bonataon Maruli Timothy Vincent Simandjorang1, Bachtari Alam Hidayat3, Arif Ramadhan1, Ladiatno Samsara1, Robby Firman Syah1, Renny Savitri1, Rury Febrina4, Evi Maya Savira1, Adhityo Nugraha Barsei1, Mirna Rahmadina Gumati1, Siti Hanifa Azanda1, Afriyanni5, Melati Ayuning Pranasari1, Novi Savarianti Fahrani1, Ari Sasmoko Adi6, Joko Sabtohadi7, Azwar Aswin1
1The National Research and Innovation Agency, Jakarta, Republic of Indonesia
2Research Development Agency of West Sumatera Province, Padang, Indonesia
3Development Planning, Research and Development Agency, Postgraduate of Universitas Tamansiswa Palembang, Palembang City, Indonesia
4Departement of Governmental Studies, Universitas Riau, Pekanbaru City, Indonesia
5Research and Development Agency, Pekanbaru City, Indonesia
6Regional Research and Development Agency of Kalimantan Timur Province, Samarinda, Indonesia
7Regional Research and Development Agency of Kutai Kartanegara Regency, Tenggarong, Indonesia
*Corresponding author. Email: andari.t@gmail.com
Corresponding Author
Tania Andari
Available Online 24 December 2022.
DOI
10.2991/978-2-494069-65-7_59How to use a DOI?
Keywords
Transportation; Commuter Line; Satisfaction
Abstract

As a provider of transportation services, the Commuter Line has experienced a fairly heavy impact due to the COVID-19 pandemic. Various policies were implemented to suppress the transmission of the virus on public transportation, especially on the KRL Commuter Line train. Currently, people feel that the policy rules for using the commuter line are felt to be loose by some parties, but KCI still has to implement physical distancing to break the chain of the spread of the virus such as limiting the number of passengers and the prohibition of receiving cellular phones or chatting while on the Commuter Line train. However, this has not significantly increased the number of people who reused the commuter line KRL compared to the number of users before the pandemic. The purpose of this research is to identify the level of satisfaction of KRL-Commuter Line transportation service users regarding the services provided during the pandemic and to identify the level of public trust in the public transportation services during the pandemic. The method used is a descriptive qualitative research method with technical analysis of IPA (Importance Performance Analysis). After analyzing, the results of this study indicate that most of the KRL-Commuter Line users are still not satisfied. It can be proven that in the analysis using IPA all the gaps between performance and expectations are negative, which means that the performance of KRL-Commuter Line transportation has not been in accordance with the wishes of consumers’ expectations of KRL-Commuter Line service users during the pandemic.

Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Sustainable Innovation on Humanities, Education, and Social Sciences (ICOSI-HESS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
24 December 2022
ISBN
10.2991/978-2-494069-65-7_59
ISSN
2352-5398
DOI
10.2991/978-2-494069-65-7_59How to use a DOI?
Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Tania Andari
AU  - Suci Emilia Fitri
AU  - Herie Saksono
AU  - Momon
AU  - Witra Apdhi Yohanitas
AU  - Nurhuda Firmansyah
AU  - Bonataon Maruli Timothy Vincent Simandjorang
AU  - Bachtari Alam Hidayat
AU  - Arif Ramadhan
AU  - Ladiatno Samsara
AU  - Robby Firman Syah
AU  - Renny Savitri
AU  - Rury Febrina
AU  - Evi Maya Savira
AU  - Adhityo Nugraha Barsei
AU  - Mirna Rahmadina Gumati
AU  - Siti Hanifa Azanda
AU  - Afriyanni
AU  - Melati Ayuning Pranasari
AU  - Novi Savarianti Fahrani
AU  - Ari Sasmoko Adi
AU  - Joko Sabtohadi
AU  - Azwar Aswin
PY  - 2022
DA  - 2022/12/24
TI  - Analysis of Community Trust Levels Using Commuter Line Public Transportation During the COVID-19 Pandemic
BT  - Proceedings of the International Conference on Sustainable Innovation on Humanities, Education, and Social Sciences (ICOSI-HESS 2022)
PB  - Atlantis Press
SP  - 731
EP  - 742
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-65-7_59
DO  - 10.2991/978-2-494069-65-7_59
ID  - Andari2022
ER  -